Gemini writes responses.
KiWacht prioritises and routes — the cherry on top for Google Workspace.
Gemini is a great writing assistant in Gmail.
KiWacht is the missing puzzle piece for your Google Workspace ticketing system — with Forms, Sheets, and human control.
Gemini in Gmail
Writing assistant for responses
- ✅Formulates responses — helps with writing
- ✅Integrated in Gmail — seamless experience
- ❌No prioritisation — all emails are equal
- ❌No ticketing — no forwarding, no routing
KiWacht + Google Workspace
The complete ticketing system
- ✅Urgency ranking — "Legal threat" = ⚠️ URGENT
- ✅Complete ticketing — with Forms + Sheets + Apps Script
- ✅Human control — you keep the decision
- ✅Team routing — forwarding to specific departments
Your Own Ticketing System — Without Expensive SaaS
Google Forms
Customers send support requests
→ Form creates email
KiWacht AI
Analyzes email content
→ Sets priority + category
Google Sheets
Shows all tickets with
priority and status
Gemini helps with responses — KiWacht helps with prioritisation.
Together you have a complete support system for under $50/month.
Gemini vs. KiWacht: Two Different Type of Helpers
Gemini: The Ghostwriter
"Write a polite response to this complaint"
→ Formulates professional emails
Perfect for: Formulating responses, improving texts, quick communication
KiWacht: The Prioritisation Pro
"This email contains 'lawyer' and 'lawsuit'"
→ ⚠️ URGENT + forwarding to legal department
Perfect for: Recognizing urgency, routing teams, suggesting FAQs, automating workflows
The Cherry on Top: Human Control
Gemini responds automatically — sometimes incorrectly.
KiWacht prioritises automatically — but you decide on the response.
Gemini risk:
Automatic responses
without human review
KiWacht safety:
AI prioritizes →
Human responds
This Is How You Build Your Google Workspace Ticketing System
The Workflow:
- Customer fills out Google Form → creates email to support@yourcompany.com
- KiWacht analyses email → recognizes "data lost" as ⚠️ URGENT
- Google Apps Script → adds ticket to Google Sheets with "High" priority
- Your team → immediately sees urgent tickets in the sheet
- Gemini (optional) → helps formulate the response
- You → send the response with one click
Cost: EUR 49/month for KiWacht + EUR 0 for Google Workspace tools you already have
Turn Google Workspace Into a Ticketing Pro
80 free requests — test KiWacht as the cherry on top for your Google Workspace.
Keep Gemini for writing — gain KiWacht for prioritisation.
🎯 Prioritisation • 👁️ Human Control • 📊 Complete Ticketing